Accessibility Statement
This statement was last updated on 1/2/2026.
Kestrel Pet Products (“Kestrel,” “we,” “us,” or “our”) is committed to treating all people, including individuals with disabilities, with dignity and respect. We believe that everyone should be able to use our website and digital services easily and independently. This statement explains our commitment to digital accessibility, the standards we follow and how you can let us know if you encounter barriers.
Our Commitment to Accessibility
An accessibility statement publicly affirms an organisation’s commitment and provides at least one method of contact for feedback. Kestrel’s goal is to provide a website that is accessible to the widest possible audience, regardless of technology or ability. We aim to meet or exceed the World Wide Web Consortium’s Web Content Accessibility Guidelines (WCAG) 2.1 Level AA, and we continually review our site as guidelines evolve.
We recognise that accessibility is an ongoing responsibility. Our team works to remove barriers in a timely manner and to ensure that users with disabilities can browse, request information and submit inquiries without impediment. This includes providing clear navigation, appropriate colour contrast, keyboard‑only navigation, meaningful link text, alternative text for images and labelled form fields.
Standards & Measures
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Web Standards: We follow WCAG 2.1 Level AA guidelines and aim to update to WCAG 2.2 as soon as practicable.
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Platform Compatibility: Our site is tested on modern browsers (Chrome, Edge, Safari and Firefox) and with common assistive technologies, such as screen readers (JAWS, NVDA) and voice navigation tools.
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Ongoing Review: We periodically audit our website for accessibility compliance and engage accessibility experts to assess our pages against current standards.
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International Compliance: Given our operations in the United States, Europe, Latin America and China, we also strive to meet local accessibility requirements such as the Americans with Disabilities Act (ADA), the European Web Accessibility Directive, and analogous laws in other jurisdictions.
Continuous Improvement
Our commitment to accessibility is ongoing. We regularly update our site, incorporate new technologies and review best practices to ensure that Kestrel remains inclusive and usable by everyone. By embedding accessibility into our processes and culture, we hope to make our pet‑product catalogue and inquiry portal accessible to business partners and visitors everywhere.
Providing Feedback & Support
Accessibility is a shared journey. If you experience difficulty accessing any part of our website or need information in an alternative format, please contact us. We will work with you to resolve the issue and provide the information or transaction you need.
Contact methods:
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Email: [placeholder_email@example.com]
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Phone: [placeholder_phone_number]
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Postal Address: [placeholder_company_address]
We strive to respond to feedback within one business day and to resolve accessibility issues within a reasonable time frame, consistent with local regulations and our commitment to accessibility.
Known Limitations
Despite our best efforts to ensure full accessibility, there may be limitations. For example, some archived documents may not yet be fully remediated. If you need assistance, please contact us using the methods above and we will provide accessible versions or otherwise meet your needs.